At Rook-Book, we are committed to ensuring a positive experience for our clients by delivering high-quality, customized services in the realm of digital movies, music, and media-books. To maintain clarity and mutual understanding, our refund policy outlines the terms and conditions regarding cancellations, revisions, and refunds for all services we provide.

1. Non-Refundable Nature of Services

Our services are entirely online and tailored to meet the specific needs of each client. Due to the personalized nature of these services, once work has commenced, refunds cannot be issued. This policy ensures the time, effort, and expertise dedicated to your project are respected and compensated.

2. Eligibility for Cancellations

Clients may request cancellations under the following conditions:

• Within 24 Hours of Payment: If no work has begun, cancellations are allowed, and a full refund will be provided.
• After Work Commencement: Cancellations are not eligible for refunds but may qualify for credit toward future services at our discretion.

3. Revision Policy

To ensure client satisfaction, we include up to two rounds of complimentary revisions for most services. If further revisions are requested, additional fees may apply based on the scope and complexity of the changes.

4. Exceptional Circumstances

While refunds are generally non-applicable, exceptions may be considered in the following cases:

• Failure to Deliver: If we cannot deliver the agreed-upon service due to internal issues, you will be eligible for a full refund.
• Technical Issues: If technical problems prevent us from fulfilling the service, we will provide a resolution or, in rare cases, a refund.

5. Communication and Dispute Resolution

We value clear and open communication. If you are dissatisfied with our service, we encourage you to contact us at Email within seven days of delivery. Our team will work with you to address concerns and find an appropriate solution.

6. Refund Timeline

For eligible refunds:

• Refunds will be processed within 7–10 business days after approval.
• Payments will be returned to the original method of payment unless otherwise specified.

7. Credits for Future Services

In situations where a refund is not possible, we may offer credit toward future services. This credit can be used within a six-month period from the date of issuance.

At Rook-Book, your satisfaction is our priority, and we are here to ensure your experience with us exceeds expectations.